Frequently asked questions
In this section, you'll find answers to the most common questions about our products and services.
If you need anything else, we're here to help.
1. Orders
1.1. How do I know if my order has been placed successfully?
Once your purchase is complete, you will receive a confirmation email with your order number.
This is your sign that everything is in motion.
If you don't see it, check your spam or promotions folder.
1.2. Can I modify or cancel my order after paying for it?
Yes, as long as it has not yet been processed.
We work quickly, so if you need to make a change, please write to us as soon as possible at orders@navega.com with your order number.
1.3. When will I receive the tracking link?
As soon as your order leaves our warehouse, you will receive an email with the tracking link.
From there you will be able to track its entire journey.
1.4. What do I do if I don't receive the confirmation email?
Please check your spam or promotions folder first.
If it's not there, please email us at orders@navega.com with your name and payment method, and we will help you locate it.
2. Products
2.1. How do I choose the right size?
Your size starts with your foot, not a number.
Place your bare foot on a sheet of paper, measure from your heel to your longest toe, and add between 0.8 and 1 cm.
Compare that measurement with our size guide.
If you have any questions, write to us and we'll help you.
2.2. Are your products barefoot?
Yes.
Our models are designed to respect the natural shape of the foot:
wide toe box, zero drop, and maximum flexibility.
The idea is simple: don't interfere more than necessary.
2.3. Can I use orthopedic insoles with your shoes?
It will depend on the model and the type of insole.
Our designs aim for the foot to function without external support, but if you need to use insoles, write to us and we'll look into your case.
2.4. How should I care for my barefoot shoes?
The simpler, the better:
- Wipe clean with a damp cloth
- Do not machine wash
- Air dry (no direct heat)
Taking good care of them will extend their life.
2.5. What do I do if I receive a defective product?
You can manage it from your user area or write to us at orders@navega.com.
We will take care of the return free of charge and replace or refund it.
3. Changes and Returns
3.1. What is the deadline for exchanges or returns?
You have 30 calendar days from the date of purchase to request a refund.
3.2. Does a size change have a cost?
Yes, the shipping cost is currently borne by the customer, unless the reason is an error on our part.
3.3. How much does a return cost?
Depending on the reason:
- Defective product or error → free of charge
- Other cases → at the customer's expense
3.4. How do I manage a return or exchange?
To manage any exchange or return, you must access our returns portal.
You can do so directly by clicking on the following link:
Manage my exchange or return
You can also access it from your user area on the website. There you can start the entire process easily.
If you need help, please write to us.
3.5. Do you accept returns from outside the EU?
No.
Currently, we only accept returns from within the European Union.
4. Shipping and Warranties
4.1. Which countries do you ship to?
We ship within the European Union.
4.2. How long will it take for my order to arrive?
Delivery times are shown before checkout.
They may vary depending on the destination, but we work to get it to you as soon as possible.
4.3. Is there a shipping fee?
Yes, the cost is calculated during the checkout process before payment.
4.4. Can I incur extra costs such as customs or taxes?
Not within the European Union.
4.5. What is the product warranty?
All our products are covered by the legal guarantee of conformity.
If you detect any issues, write to us and we'll resolve it.